Refund & Exchange Policy

At SOIR, our dedication to providing exceptional service and satisfaction to our esteemed clientele is unwavering. Upholding the highest standards of professionalism and customer care is fundamental to every interaction with our brand.

Should you wish to initiate an exchange, we encourage you to contact us directly via email at info@soirdaou.com. Your feedback is integral to our continuous improvement, and we are committed to addressing any concerns or inquiries with meticulous attention to detail and efficiency.

Due to the bespoke nature of our products, refunds are unfortunately not feasible. Each item is handcrafted to order, tailored precisely to your individual specifications, thereby rendering it uniquely yours.

However, acknowledging that situations may arise necessitating an exchange, we are pleased to offer the opportunity to exchange your purchase for an item of equal or greater value within 21 calendar days of receipt. It should be noted, however, that personalized items are exempt from our exchange policy.

While we strive to facilitate a seamless shopping experience, it is imperative to clarify that SOIR cannot assume liability for any shipping charges, taxes, or ancillary fees associated with returned items or the processing of new exchanges. We appreciate your understanding in this regard.

To ensure the smooth processing of an exchange, we kindly request that items be returned to us in their original condition, accompanied by their original packaging. This measure is essential to maintaining the integrity and quality of our products for all our discerning patrons.

We extend our heartfelt gratitude for entrusting SOIR with your patronage. Your satisfaction remains our utmost priority, and we eagerly anticipate the opportunity to continue serving you with distinction and excellence.